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What to Do If You Have Issues with Your Order at Vzlush

by Juan Botero 29 Aug 2023 0 Comments

At Vzlush, your satisfaction is our number one priority. We want to ensure you have a seamless shopping experience and are delighted with our products. However, we understand that sometimes issues can arise with orders. Here are some recommendations on what to do if you find yourself in that situation:

1. Check the Size Guide

Before making your purchase, we strongly recommend that you review our size guide for the product you wish to acquire. This will help you make sure you select the correct size from the outset. If you have any questions or doubts about sizing, please don't hesitate to contact us at We are here to assist you in making the right decision.

2. If the Product Doesn't Fit Correctly

In the event that you receive your order, and the product does not fit you properly, please contact us immediately via our email at When you do, make sure to include the following mandatory information:

  • Order number.
  • A detailed explanation of the issue you are experiencing with the product. The more information you provide, the better we can assist you.

3. Ensure You Provide Your Email Address

To receive purchase confirmations and updates regarding your order, it is crucial that you correctly input your email address when making your purchase. Customers often write to us inquiring why they haven't received confirmations, and this is often due to an error in the provided email address. Verify that the address is accurate so you can receive all relevant information about your order.

4. Correction of Address Errors

If you realize that you entered your shipping address incorrectly or made some other mistake, please contact us immediately via our email. The sooner you inform us, the better the chances of correcting the information. Note that these corrections can only be made on business days, meaning from Monday to Friday.

5. Be Clear in Your Shipping Address

To ensure a smooth delivery, make sure to provide a complete and detailed shipping address. If you live in an apartment building or residential complex, include all necessary details for the courier to locate you without difficulty.

6. Delivery Delays

If your order is delayed by a week or more beyond the estimated delivery date, don't hesitate to contact us at When you do, be sure to include the following mandatory details:

  • Order number.
  • A detailed explanation of the issue you are experiencing with the shipment.


It's essential that you provide us with your order number, as this is a unique identifier. Sometimes names can match, but order numbers don't. Therefore, this information is crucial for us to review your case and offer you the best possible solution.

At Vzlush, we are committed to providing you with the best shopping experience and resolving any issues you may encounter with your order. Your satisfaction is our top priority, and we are here to assist you every step of the way.


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